Which option demonstrates engagement with customers on Google My Business?

• A. Respond to reviews
• B. Get Calls & Direction Requests
• C. Let customers make bookings directly from listing
• D. All of the above

Answer: (D)

Engagement with customers on Google My Business is about actively inviting and enabling interactions through the listing. Responding to reviews shows you value feedback, addresses concerns, and keeps conversations going, which builds trust and ongoing dialogue. Providing ways to call you or request directions makes it simple for interested customers to reach you or visit your location, turning interest into action and signaling accessibility. Allowing bookings directly from the listing reduces friction, making it easy for customers to secure services and convert interest into a confirmed appointment. When you combine these capabilities, you’re covering multiple touchpoints—feedback, contact, and conversion—demonstrating a comprehensive, proactive approach to customer engagement. That’s why including all three features together best represents engagement.